We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at (970) 806-5439.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@thriveedge.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at (970) 806-5439.
E-mail us at contact@thriveedge.shop to begin the return process.
Once your return is received and processed you will receive an e-mail from contact@thriveedge.shop with your store credit.
Fraudulent Orders | Orders Made Mistakenly
If you believe your order was fraudulent or Not placed by you, You should reach out to us first to get the order canceled. If the product has not been shipped out yet, the order will be canceled immediately and a full refund will be processed Immediately.
If the order has been shipped and successfully delivered, and you claim that the order was fraudulent, You must contact us to return the items for a full refund. If You decide to keep items, then you acknowledge that the order was indeed genuine and NOT fraudulent. In this case, any previous fraudulent complaints will be discarded.
Once an order is placed and/or delivered you are bound by our terms of service. It is therefore completely UNACCEPTABLE to file a chargeback complaint with your Bank Institution without contacting us first for a Full Refund.
An order can only be canceled within 4 days after the order is placed. This is to ensure that the product does not ship out and the customer gets a full refund.
Once an order ships out, the customer will have to wait for the item to be delivered and then return the item back to us for a full refund.
RETURNS ARE VERY EASY. We will guide you along the return process. You will be responsible for associated shipping costs involved with your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend placing insurance/tracking on the return package for proof of return.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states “returned to sender” or “undelivered” please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a £7 cancellation fee if and only if the package is returned to the sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double-check your address!).
We always recommend shipping to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package that is not being received in time to retrieve at such address. We recommend contacting the postal service and letting them know to return the package to the sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a £7 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service’s hands. We will always assist in any complications, however, we recommend contacting your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example incorrect address provided at checkout, package tracking marked as “delivered” but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at contact@thriveedge.shop and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve an outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or canceled for a flat £7 fee.
CancellationYou may cancel your order for a refund prior to processing. Note that there is a £7 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.
